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Consumer Guarantees
Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are also entitled to choose a refund or replacement for major failures with the products.

If a failure with the product does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the product and obtain a refund.

Change of Mind Returns
Under Australian Consumer Law, businesses are not required or obligated to accept returns that are simply a Change of Mind. Our goal is to always provide world-class customer service and we know that sometimes circumstances change and you may no longer need an item you purchased. Under certain circumstances, we can accept your item back as a 'Change of Mind'. If you have any questions about this, please feel free to reach out to us and we can help clarify any concerns you may have.

We will only accept products for a change of mind return that are still FACTORY SEALED. Any product that has already been opened (including removing shrink-wrap or labels being broken) can not be returned under any circumstance as a Change of Mind. This can include items where you have purchased an item and found it did not fit/suit your requirements. This may not apply in the event you were explicitly told or led to believe a product would be suitable by a Computer Barn staff or on our website.

In such cases where you change your mind or buy a wrong item, at our discretion, on case to case basis, we may accept a return within 7 days after it was delivered or picked up, which means you have 7 days after receiving or collecting your item to request a change of mind return. 

We do not promise to accept returns on open or used product, but we may do so at our discretion within 7 days after it was delivered or picked up . Where we are willing to accept a return on a open product or used product, a partial refund may be offered, depending on its condition. The difference between what you paid and what we will offer to refund is our estimate of how much we will need to discount the product resale as an open/used product. We assess returns that have been opened on a case by case basis and typical refunds are in the range of 70-90% of amount paid.

To be eligible for a return, your item must be in the same condition that you received or collected it, unopened and unused, with factory seals (where applicable) unbroken or intact, and in its original factory sealed packaging. You will have to produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice).

To start a return, you can contact us at services@computerbarn.com.au. If your return is accepted you will have to arrange and pay for the safe and secure delivery of the return item to us. On case to case base basis, we at our own discretion, may offer you a pre-paid return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at services@computerbarn.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

Exceptions / non-returnable items
Unless Australian Consumer Law applies, please note change of mind returns are not available for the following purchases:

• Software and other downloadable material
• Prepaid services or subscription which have been activated and / or used
• Gift cards, mobile phone recharge and iTunes cards
• Special orders
• Custom Print & Copy products

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

General Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds - Digital (Electronically) Delivered Products 
Please note that in the case of a digitally delivered product. You can ask for, within 7 days from the date of purchase, the return of this product and claim refund if you haven not used the the product keys to activate or renew the product or a subscription. If you wish to return this product and claim refund you will be asked to fill and sign an application form that will be forwarded to the vendor. The acceptability of the return and refund of this digitally delivered product is at the discretion of the vendor based on the terms and conditions outlined below. If vendor found that the product key has been used to activate the product or subscription your claim for refund will be refused.

The buyer understands and agrees that, as a condition of return, the buyer must take all measures to ensure the intellectual property licensed to the buyer (for use under the terms of the Publisher's license agreement) for which the buyer is seeking the refund is permanently and irrevocably deleted and destroyed. Further, the vendor and the seller (Computer Barn) will accept returns only if the reason for return falls within one or more of the statutory guarantees under the Australian Competition and Consumer Act 2010, as applicable.

The buyer represents and warrants that the buyer:
(i) has rendered the product completely unusable by the buyer;
(ii) has not made any copies of the product available to any other person; and
(iii) has not kept any back up or other copies of the product for any reason.

The buyer acknowledges that any continued use of the software product constitutes a copyright infringement on the part of the buyer. The vendor reserves all of its legal and statutory rights and remedies including, as applicable, the right to pursue damages for copyright infringement.

In reliance on buyer's representations, warranties and statements, Computer Barn agrees it will refund the purchase price of the product to the buyer. Furthermore, Computer Barn will report the product as "destroyed" to the vendor once this letter has been executed by the buyer and received by Computer Barn.

Returning small and medium-sized items
You are responsible for returning small and medium-sized items to Computer Barn. If you bought the item online, this means you must initially pay the return postage, shipping or courier costs.

• Goods tested and found to be non-faulty will be returned to you at your cost.
• If the product returned is found to be non-faulty upon inspection, you will be charged a $55 testing fee, or 10% of RRP for products under $100.

Returning large or heavy items
Computer Barn will pay the return costs, or collect the item ourselves if:

• The item has a major or minor fault
• The return costs are significant.

Items Lost or Damaged in Transit